Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E Rollins St

City:

Orlando

State:

Florida

Postal Code:

32803

Job Description:

Schedule: Full Time, In Person

Shift: 36 hours per week, 6:30am-7:00pm, for the Transfer Center. Required to work holidays, weekends, and hurricanes (disasters) 

Location: 601 E ROLLINS ST, Orlando, 32803

The community you’ll be caring for:

•Uses complex acuity algorithms for time-sensitive medical events, triaging, processing transfer requests, identifies the appropriate receiving campus, conferences physicians for specialist acceptance and patient hand-off. Identifies the appropriate level of care for placement and safe patient transport. Parallel processes and communications within Mission Control including: Patient Placement, Children's Transfer Center and Air and Ground dispatch teams. Facilitates nursing hand-off between the sending and receiving units.

•Utilizes knowledge and understanding of acuity of disease processes to triage appropriately and communicates clinical updates to physicians.

•Uses knowledge in emergency critical care of pediatric, adolescent, adult and geriatric patients.

•Accurately documents details of demographics and transfer process, real-time, in software systems to ensure department STATS and AdventHealth regulatory compliance are met.

•Improves patient safety and outcomes through process improvement by ongoing department QA of documentation and recordings.

•Maintains processes to avoid EMTALA or Florida Access violations by following complex service line specific templates and referencing the State website for registered services provided by a facility.

•Utilizes all electronic foundational resources and tools to efficiently maintain throughput across AdventHealth and sending facilities.

•Continuously re-evaluates patient transfer requests and collaborates with campus operational leadership to ensure timely transfer. Escalates barriers through established chain of command.

•Multi-tasks using critical care thinking skills in a fast-paced, high-stress work environment.

•Assists in training/mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Reviews electronic communications to keep abreast of process and departmental changes.

•Supports Mission Control Departmental functions and needs.

Behavioral Health Patient Placement

•Remains abreast of all policies and standard operating procedures, facilitates patient throughput for hospitals in Advent Health's 11-campus system with patients in the Emergency department and on medical floors. Acts as esource to hospital staff, patient families, and local psychiatric facilities.

•Maintains and follows placement of psychiatric patients presenting in the Emergency Department according to EMTALA.

•Updates and maintains Waitlist for patients awaiting placement in a Baker Act receiving facility, tracks community daily census for placement opportunities. Ensures legal documentation is accurate and appropriate prior to transfer of patients. Acts as a liaison between patients, receiving facilities, physicians and team members.

•Maintains continuity and accuracy in documentation, and timely follow up with units, departments, Center for Behavioral Health (CBH) and community leadership regarding placement barriers. Participates in daily conference calls and prepares reports as required to communicate barriers regarding patient placement. Escalates concerns and delays to appropriate leadership in a timely manner. Coordinates placement and transportation to facilities.

•Processes requests for admission from outside psychiatric facilities into Advent Health for medical treatment. Coordinates admission with the Center for Behavioral Health leadership team.

•Assists in training new Intake Coordinators, attends weekly staff meetings, and maintains current knowledge of operational processes.

•Verifies insurance benefits on all patients prior to admission to CBH and engages Emergency department and medical floor nursing team, Patient Access and Patient Financial Services in the verification process. Obtains pre-authorization and provides information to the Utilization Review Specialist, Utilization Review Case Manager and the Clinical Support Specialist to ensure clear communication, collaboration, accuracy and timely completion for operational and financial success of the Center for Behavioral Health.

•Obtains the appropriate legal status documentation from CBH units/departments and community mental health providers for all patients on the Placement Waitlist. Coordinates with the Court Liaison to ensure all legal procedures follow law.

The role you’ll contribute:

Maintains professional communication with internal and external contacts, including referring physicians and transferring hospitals. Evaluates hospital bed availability and develop contingency plans to ensure uninterrupted daily operations. Oversees patient placement operations to ensure timely admissions and transfers according to hospital policies and patient care requirements. Continuously reassess patient placement requests and adjust staffing to manage capacity demands across the system. Uses complex acuity algorithms to triage and process transfer requests, ensuring appropriate level of care and safe patient transport. Documents transfer processes accurately in software systems to meet regulatory compliance and improve patient safety. Coordinates placement and transportation for psychiatric patients, ensuring legal documentation is accurate and appropriate. Provides education and training to new employees, participate in staff meetings, and stay current with operational processes. Supports Mission Control Departmental functions and participate in community service activities. Updates and maintains waitlist for patients awaiting placement in a receiving facility, tracks community daily census for placement opportunities. Ensures legal documentation is accurate and appropriate prior to transfer of patients. Verifies insurance benefits on all patients prior to admission and engages Emergency department and medical floor nursing team, Patient Access and Patient Financial Services in the verification process. Assists in training/mentoring new employees, attends staff meetings, and maintains current knowledge of operational processes. Reviews electronic communications to keep abreast of process and departmental changes Other duties as assigned.

Knowledge, Skills, and Abilities:
• 2 years minimum relevant acute care experience [Required]
• Proficient verbal and written communication skills. [Required]
• Proficient in computer database skills [Required]
• Proficient in real time documentation in electronic format [Required]
• Transfer Center experience [Preferred]
• Patient Placement experience [Preferred]
• Behavioral Health Patient Placement experience [Preferred]

Education:
• Associate's of Nursing [Required]
• Bachelor's of Nursing [Preferred]

Field of Study:
• Medical Assistant program

Work Experience:
• 2+ relevant acute care experience [Required]
• Behavioral Health Patient Placement experience [Preferred]
• Patient Placement experience [Preferred]
• Transfer Center experience [Preferred]

Additional Information:
• N/A

Licenses and Certifications:
• Registered Nurse (RN) [Required]
• Certified Emergency Nurse (CEN) [Preferred]
• Adult Clinical Nurse Specialist (ACNS-BC) [Preferred]
• Licensed Mental Health Counselor (LMHC) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range:

$31.53 - $52.24

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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