1. Directing the activities and systems related to those departments under the Revenue Cycle umbrella that include: Patient Financial Services for hospital and professional services, Hospital/facility-based patient access, Financial Counseling, Revenue Integrity, Professional Coding and Compliance, Health information services.
2. Clinical documentation and coding, including benchmarking and education.
3. Communicate a clear near-term and long-term plans, including measurable improvements and ongoing maintenance of key performance indicators.
4. Creation, maintenance and ongoing evolution of systems and processes necessary to create best practice metrics including A/R days, DNFB days, CFB days, aged A/R over 90 days, payer denial rates and write offs, point of service collections, bad debt, bad debt recoveries, self-pay yield, charge lag time, credit balance days and cost to collect.
5. Collaborates with other areas of Finance including Payor Strategy/Managed Care, Reimbursement Services, Financial Planning and Analysis, and Accounting to support enterprise initiatives.
6. Coordinates decentralize revenue cycle departments including Information Services Revenue Cycle support, Centralized Scheduling, and other decentralized scheduling and patient access departments to insure revenue cycle alignment.
7. Partners with Compliance and Internal Audit functions of the organization to ensure overall compliance with billing regulations.
8. Collaborates with operational leaders, both administrative and clinical, across the organization.
9. Develop and maintain rapport with insurance payers and vendors; hold external entities to contracts and a high level of performance.
10. Serves as the external marketing face for revenue cycle and as such represents Akron Children's Hospital in the appropriate and assigned venues such as OHA committees, legislative conferences, CHA meetings, Epic user groups and appropriate HFMA chapter events.
11. Participates in management decisions, communicates support and participates in the implementation of policies, programs and changes.
12. Maintains excellent relationships with management, physicians and staff.

Required:

1. Bachelor's degree in Business, Accounting, or related field.
2. Years of Relevant Experience: Ten (10) years progressive experience in healthcare revenue cycle management required. 
3. Years of Supervisory Experience: Five (5) years' experience in a leadership capacity. 
4. Demonstrated competency and senior operational leadership experience in a large, complex organization with multiple locations and matrix accountabilities.
5. Demonstrated strategic thinking, keen judgment and planning skills; recognized commitment to and skill in working in and developing teams; demonstrated ability to achieve results and to develop people; sound fiscal judgment.
6. Possesses superior communication skills both written and verbal. Has the ability to effectively present information and respond to questions from groups of managers, staff, physicians. Has the capacity to present in front of a large group and communicate to senior management and to Board of Directors.
7. Proven record of accomplishment in developing and monitoring scorecards to manage revenue cycle operations.
8. Ability to successfully perform within a metric driven healthcare delivery system.
9. Possess the emotional intelligence to resolve stressful professional situations.

Preferred:

1. Master's Degree in Business Administration, Accounting, Healthcare, or related field.
2. Children's Hospital revenue cycle leadership experience.
3. In-depth knowledge of Medicaid billing.