Summary:

The Director, EMS Program Operations provides strategic and operational leadership for Harris Health's EMS program, developing multiyear strategies that align transportation services with organizational priorities and patient care needs. This role oversees nonclinical EMS operations, system performance, and resource planning, using data and analytics to optimize workflows, improve efficiency, and guide decision making. Serving as the primary liaison with internal leaders, public safety partners, and community agencies, the Director ensures seamless coordination across the EMS continuum. Through strong people leadership and a focus on innovation and continuous improvement, the role advances a high performing, accountable, and integrated EMS system.

Minimum Qualifications

Degrees:
Bachelor's degree in healthcare administration, Business Administration, Public
Health, Operations Management, or related field
Master's degree in healthcare administration, Business Administration, Public Health, Operations Management, or related field preferred

License & Certifications:
Six Sigma Green Belt LSSGB (Or) Six Sigma Black Belt LSSBB. To be obtained within 2 years of hire

Work Experience:
Seven (7) Years Work Experience in a healthcare environment, including complex patient/program operations; including 2 years in EMS, transport operations, emergency management, or safety-sensitive programs preferred

Management Experience:
Five (5) Years of Management Experience in a Management or Supervisory
role or providing leadership experience

Language Skills:
Bilingual Preferred

Communication Skills:
Above Average Verbal Communication (Heavy Public Contact)
Exceptional Verbal (Public Speaking)
Writing/Correspondence
Writing/Reports

Proficiencies:
MS Excel
MS PowerPoint
MS Word
Personal Computer

Job Attributes

Knowledge/Skills/Abilities:
Analytical Abilities
Mathematics
Medical Terminology Knowledge

Work Schedule:
Flexible
Holidays
On-Call
Travel
Weekends

Other Requirements:
A. Strategic thinker with attention to detail and problem-solving skills
B.Demonstrated success executing strategic initiatives
C.Organized and can manage multiple complex initiatives simultaneously
D.Strong relationship builder with experience in leading diverse work teams internally and externally
E.Experience with high-level decision making
F.Strong written and oral communication skills
G.Strong presentation skills with ability to successfully communicate complex business
information to leadership and other stakeholders
H.Knowledge of all components of healthcare business functions (Operations, Strategy, Finance, IT, etc.)
I. Skills influencing people without having direct reporting relationships
J.Excellent organizational skills
K.Ability to deal with all levels of staff within Harris Health and senior leadership
L.Ability to deal with conflicting points of view and to effect creative and responsive solutions