Job Summary: This position helps to navigate patients through the transplant process, including providers' offices, hospitals, patient-support organizations and other components of the health care system. In addition, the Patient Navigator helps to identify barriers that may  prevent patients from receiving timely and high-quality healthcare treatment and working to find solutions to those barriers.

                Responsibilities: 

• Work with Transplant Center Staff to prioritize and coordinate services needed for this patient population.  Become knowledgeable about community and medical resources  that may be helpful to patients
• Assist in overcoming logistical barriers to scheduled diagnosis and treatment appointments.
• Contact  patients who are "at risk" for missing appointments; coach them on the importance of obtaining care
• Provides educational materials  as indicated.
• Ensure that appropriate medical and other collateral  information is available in the patient's medical records during scheduled appointments.
• Facilitate linkages to  supportive services such as transportation, lodging and other services as needed
• Establish a strong rapport with patients; coach them to become advocates for their own care . Build awareness  of patient  navigator services among the health care team by building professional relationships.
• Provide information about patient navigator service and maintaining communication to identify  patients who are "at risk" barriers to care.  Escalate barriers to appropriate team members for resolution.
• Communicate with providers about unique patient needs, (i.e., cultural).
• Other duties as assigned.

Qualifications:

Experience: Two years of experience in healthcare, required. Knowledge about health care systems, the breadth and accessibility of community resources and working knowledge of HIPAA regulations, preferred.

Education:  High school diploma or equivalent, required.  Associate’s Degree, preferred.

Licenses / Certifications: N/A

Other:  N/A

Special Requirements: N/A