Schedule & Location

Schedule: Monday-Friday, 8:00 a.m. - 4:30 p.m. (Onsite)
Location: North Medical Office Building

Role Overview

This role facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. The position is responsible for obtaining and documenting accurate demographic, insurance, and financial information to support optimal reimbursement and clinical outcomes. Responsibilities include patient scheduling, front-desk operations, insurance processing, and collaboration with clinical and administrative teams.

Benchmarks for Success

Within 3 Months:

• Check in and check out patients
• Distribute RightFax documents
• Disburse patient letters through the patient portal
• Answer the majority of pool messages
• Schedule patient appointments
• Utilize LOMA to confirm appointments

Within 6 Months:

• Independently manage all scheduling needs
• Handle pool messages efficiently
• Schedule patients at any location

Within 12 Months:

• Demonstrate confidence with insurance processing
• Accurately document information in the patient chart

Key Responsibilities

• Patient interaction, check-in, and check-out
• Insurance loading and verification
• Managing pool messages and patient letters
• Scheduling appointments
• Collaborating with multiple departments, providers, nurses, and medical assistants
• Answering incoming calls and directing patients and visitors appropriately
• Collecting payments and validating charges in appropriate systems

Skills for Success

• Patient-focused with strong customer service skills
• Ability to establish rapport and trust with patients
• Calm under pressure with strong de-escalation skills
• Excellent attention to detail and time management
• Quick learner with the ability to multitask
• Team-oriented with a strong work ethic and initiative

Onboarding & Training

• Training with a Registration Specialist mentor for the majority of onboarding
• Approximately one month of shadowing
• Insurance-specific training provided

Required Qualifications

• High School Diploma or GED required

Preferred Qualifications

• Relevant experience in a healthcare setting
• Ability to learn and retain medical coding (ICD-10, CPT preferred)
• Understanding of insurance information and medical terminology
• Knowledge of clinical practices preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)