General Position Summary:

The President and Chief Executive Officer’s (P/CEO) role is to serve as the agency’s primary administrative and operations officer. The P/CEO is primarily responsible for strategic leadership and operational performance of all Johnson Health Center (JHC) services and is the top representative of the health center for all external collaboration and partnerships.

Essential Duties and Responsibilities:

1. Provides vision, leadership, direction, and planning for all agency operations, interprets and applies approved Board policies.
2. Serves as the primary spokesperson and advisor to the Board of Directors (BOD).
3. As the face of JHC, demonstrates humility, perseverance, clear communication, and a deep understanding of the issues facing our patients, our community, and our staff. Promotes a culture of innovation at JHC.
4. Leads, motivates, and develops the senior executive team, which is actively involved in the organization's strategic direction, operational plans, compliance and risk management, quality care, growth, and financial performance. This includes, but is not limited to, annual budgets, projections, and all federally mandated financial reporting. 
5. Leads strategic, operational, fiscal, and facilities planning, including resource allocation and priority setting. Ensures strategic planning metrics are achieved, and patient satisfaction remains at 95% or higher.
6. Maintain regular and visible leadership presence across all JHC sites to ensure effective oversight and engagement. 
7. Leads and facilitates a culture of excellence predicated on the JHC mission, vision, and values, and fosters positive and effective collaboration across all levels/departments.
8. Embraces and advances a culture of diversity, equity, and inclusion within a spirit of teamwork, compassion, and staff empowerment.
9. Develops policies, procedures, and guidelines for operating the corporation from Board policies.
10. Implements BOD policies through specific programs and services.
11. Administers corporate operations and leads ongoing quality improvement programs.
12. Prepares or oversees grant applications for all funding sources.
13. Successfully educates the community about the programs offered by Johnson Health Center while partnering with other local healthcare organizations to ensure access to care for the citizens of our community. 
14. Assures service, quality, safety, and financial viability of all programs and services through at least quarterly Board Reports.
15. Maintains databases and data analysis as required to develop comparative quality, safety, service, employee satisfaction, provider satisfaction, and patient satisfaction metrics.
16. Facilitates agency strategic planning processes on an ongoing and annual basis.
17. Facilitates planning, implementation, and evaluation in systematic/coordinated delivery of comprehensive healthcare services to improve our patient’s health status.
18. Facilitates the development of programs to address the incidence and impact of chronic diseases.
19. Partners with the BOD to ensure the fiscal solvency of the corporation through the recruitment and retention of fiscally trained and experienced staff.
20. Oversees implementation of human resource policies, providing a positive work environment, recruitment, and retention of high-quality staff, including high-performing providers.
21. Serves as Primary Contact for all medical malpractice claims and coordinates contact and interactions with the Department of Health and Human Services and the Office of General Counsel.
22. Establishes and assures collaborative working relationships within the healthcare community and the community-at-large, to assure comprehensive and high-quality, integrated health services and strategic partnerships in and around central Virginia.
23. With the Chairman of the BOD and as approved by the board, develop an annual individual balanced scorecard for the P/CEO’s performance evaluation.

Other Functions:

1. Staff will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
4. The Board may modify, add, or remove any job functions as necessary, or as changing organizational needs require.

JHC Core Values:

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

Respect – We value and respect each patient, their family, ourselves, and each other.

Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

Integrity – We are committed to doing the right thing every time.

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

Innovation – We value creativity, flexibility, and continuous improvement efforts.

We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

Teamwork – We understand that teamwork is the essence of our ability to succeed.

We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Physical Demand and Working Environment:

Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 15 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 8 hours of constant computer usage. OSHA low-risk position.