Overview

Schedule: 8:00 AM - 5:00 PM, Monday to Friday (Onsite)
Location: North Hospital MOB - Psychiatry Department

Position Summary:
This role supports mental health services, where confidentiality is a top priority. This position will be the sole point of registration to handle check-in, check-out, and phone screenings. The position facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsibilities include:

• Collecting specific information to generate accurate financial and demographic records to support maximum reimbursement and optimal clinical outcomes
• Scheduling appointments and interviewing patients for appropriate medical information
• Explaining departmental and hospital charges and policies
• Validating and entering charges into appropriate systems
• Collecting necessary payments
• Answering incoming calls and directing patients and visitors appropriately

Medical office experience is strongly preferred to be successful in this role.

Requirements:

• High School Diploma or GED required
• Preferred experience in a healthcare setting
• Ability to learn and retain medical coding (ICD-10 and CPT coding preferred)
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred
• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel)