Positions Location: Lansing, MI

 
Job Description

General Purpose of Job:  

Provides leadership and direction for the Case Management area in the department of Patient Support Services.  By translating the Hospital and Health System's vision and strategies into practice, the Manager contributes to high quality, compassionate, cost-effective services provided to patients.

The Manager works in collaboration with Administrative staff, Directors, Managers, Physicians and other Sparrow Caregivers to achieve care coordination and integration of services approach for the patient’s experience of care.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Participates in efforts to support and advance the Health System's mission, vision, strategies and goals.
• Provides leadership to  the Case Management area of Patient Support Services Department (PSS).
• Works in conjunction with executive and clinical leadership, administration, other staff, and external agencies, and, as appropriate, will advise regarding current and projected trends, areas of deficiency and significant activities related to the functions of case management.
• Facilitates and fosters the development of a collaborative relationship between case management, nursing, other departments and the medical staff.
• Represents the Hospital and Health System to the community, educational institutions, professional organizations, payers and others.
• Ensures full compliance with regulatory and accrediting agencies.
• Develops and implements short and long term goals for case management that reflect the Health Systems strategic vision and goals.
• Selects, orients, mentors and evaluates department staff members.  
• Maintains a high level of staff morale, professionalism, efficient and effective performance, motivation and pride in the services performed for patients and the Health System.
• In conjunction with the Department Director, appropriately plans for and projects the annual case management financial plan. Monitors the results and advises leadership when there is a need to adjust the plan.
• Monitors customer satisfaction, performance improvement and corporate compliance indicators, and key indicators of effectiveness and efficiency to ensure optimal performance.
• Participates in establishing policies and procedures, position descriptions, staffing needs, staff scheduling, and productivity.
• Assists in the development and implementation of special projects.
• Supervise processes and personnel directly involved in securing authorization and financial  funding from payers for discharge planning needs.

Job Requirements

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.