JOB SUMMARY The dispatcher will take calls and dispatch requests to the environmental services and other support service departments as assigned. Must have ability to enter information quickly and accurately into a computer system, strong communication skills, a clear and well modulated voice, consistent customer service skills and professional presence.
KEY RESPONSIBILITIES * Ability to multi-task or perform simultaneous tasks * Type while listening and speaking on the telephone. Exhibit excellent telephone etiquette and listening skills. * Receive telephone requests and transmit alpha pages in rapid succession. Display good communication skills. Maintain professionalism at all times. * Notify supervisor or managers of potential situations and unreasonable response times. Ensure compliance with policies and procedures for departmental operations. * Demonstrate personal computer literacy and basic knowledge of Microsoft office. * Direct the activity of the EVS and transporters, ensuring timely completion of tasks; follow-up on issues related to service and operations. * Continuously monitors response times and. alerts supervisor if response time are longer than departmental standards. * Possess working knowledge of modern office practices and procedures * Work independently with computers, various software programs, 3-line digital phone systems, alpha numeric paging systems * Remain calm and effective under heavy work load and emergency situations. * Provide excellent customer service, including issue resolution or de-escalation of crisis / issues. * Comply with confidentiality of protected patient information and of hospital business information. * Maintain a safe, healthy, orderly and pleasant work environment; ensure dispatch equipment is in good, clean working condition. * Ensure proper operation of hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems. * Manage incoming and outgoing communications related to support services * Answer incoming calls, faxes, orders and emails for service * Process outbound work assignments via computer software program * Document and file transactions, issues and customer comments as defined * Utilize effective dispatching logic to prioritize tasks, and dispatch assignments to the appropriate personnel in order of availability. * Contribute proactively to dynamic hospital environment * As assigned learn skills related to similar functions in the hospital to provide cross coverage for teammates * Actively engage in process improvement and quality projects. Identify problems, conduct research, resolve or make recommendations to supervisor.
Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities.We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.
We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families.
* Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance. * Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.* Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.* Team Interaction: Provides informal guidance and support to less experienced team members.
Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas. - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.- Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.- Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively:- Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation: - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Relevant Work Experience
High School Diploma or GED
For a copy of the physical requirements of this position to determine if you can perform the duties with or without an accommodation or to request an accommodation, please contact VUMC Employee Relations at 615-343-4759 or firstname.lastname@example.org.
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period. Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties. Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disease.As t...he largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.