Medical Office Associate, Pre-Admission Test/Screen
Atlantic Health (SP)
Admin / Clerical
Internal Number: 124969915
Atlantic Health System is seeking a per diem Medical Office Associate for the Pre-Admission Testing Department at Overlook Medical Center to work 7AM -3PM.
Responsible for securing, evaluating, and processing Surgery Scheduling Forms. Reconciles Surgery Scheduling Form with cases in MMF and OR Schedule at 48 & 24 hrs. pre-op. Contact surgeon's office to secure Surg. Sch. Form in a timely manner. Informs manager of extensive delay(s). Assesses Surg. Sch. Form for on-site PAT testing vs. outside testing to determine how to secure testing results. Evaluates testing ordered for compliance to Anesthesia Dept. recommendations and troubleshoots discrepancies.
Develops pre-surgical patient chart to completion. Initiates and updates Pre-Op Documentation Checklist. Arranges blank chart forms/pre-PAT appointment forms in the standardized order. Prints patient-specific documents from MMF and consistently adds to correct patients' chart after confirming patient name and DOB on each document. Places documents in patients' chart under correct divider heading. Compares all clinical testing results received with Anesthesia Dept. recommendations and with the testing ordered on the Surgery Scheduling Form. Secures missing data from various in-house and outside sources.
Facilitates on-time Operating Room starts. Consistently accesses all patient folders in MMF after 1300 the day prior to surgery to secure documents sent up to 12 noon. Contacts the surgeon's office to secure the History and Physical (H & P) if previously established practice of surgeon warrants troubleshooting. Notifies Manager / licensed staff member if all attempts to secure missing clinical data are unsuccessful. Confirms with Blood Bank availability of pt.-specific blood/blood products. Arranges for Blood Bank specimen collection on day-of-surgery when indicated by Blood Bank communications. Supports the Perioperative Evaluation Center program and the Anesthesia / Pain Mgmt. Consult program by securing outside testing results as requested and by confirming consults done for these programs are on the patient's chart.
Accommodates and communicates changes in patient needs / patient type. Records changes in patient type from SDS (or APO) to SDT (and vice versa) on the OR Schedule. Provides copy of OR Schedule to the Central Access Department [for registration and patient routing purposes]. Repeats process on Surgery Scheduling Form (Chart and Central Access copies). Faxes any changes to MMF. Trouble-shoots any requests from pre-op areas on the day of surgery immediately and with the highest priority.
Fosters positive relationship with surgeon's office staff. Maintains non-judgmental attitude and recognizes opportunities to correct knowledge deficits of all parties involved. Contact surgeon's office if unsure of patient status (i.e., Testing done outside vs. SDT vs. no testing). Contact surgeons office if unsure of testing required by the surgeon.
Acts as a liaison for patients, family members, hospital personnel, and volunteers. Gathers information from the surgeons office; the primary care physicians office and/or the patient to secure testing results. Assists patients when they are awaiting information or direction. Answers phones promptly. Uses standard telephone greeting. Answers questions and provides information requested. Directs inquiries to appropriate department / person when indicated. Greets anyone entering the office promptly and with respect.
Demonstrates competency when using a variety of information systems. Accesses MMF Systems. Views / prints patient-specific documents via Folders or Inbox, as indicated. Views all documents in MMF in each index area. Adds documents to patients' chart from MMF chronologically by when document was received by MMF.
Demonstrates commitment to Customer Satisfaction (i.e., Pt./ family/ significant others and physician/physician office staff; co-workers within and outside of dept.). Consistently responds to customers in a courteous and positive manner.
High School Diploma or equivalent required
Previous Medical office assistant experience
Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's 'Top 100 Best U.S. Companies to Work For' list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.