Atlantic Health System is seeking a full time Telecommunications Supervisor to work in a Call Center environment at our Florham Park location with coverage to other Atlantic Health locations as needed.

The Supervisor must ensure that the resources in the department are used to the fullest potential. The Supervisor will maintain the department's daily metrics and will work closely with the Assistant Manager and Manager to implement process and procedures to meet department goals. This position will also entail travel to our AHS sites to oversee staff needs and concerns as warranted.

Essential Functions:

• Daily supervision of Telecommunication Operators at various sites
• Maintain daily schedule and ensure appropriate staffing is in place
• Deliver initial and ongoing training on department procedures
• Ensure that calls in queue are being answered in a timely manner
• Assist in documentation and maintenance of department policy and procedures
• Documents and refers disciplinary matters, as appropriate
• Provide first-level support to Telecommunication Operators
• Participate in evaluation, documentation, and delivery of monthly team member performance reviews
• Resolve problem reports from various sources or escalate as appropriate
• Participate in hiring process for Telecommunication Operators

Education:

• High school graduate / GED required
• Associate degree or higher preferred

Qualifications/Requirements:

Required:

• Excellent customer service and communication skills

Preferred:

• Experience in a high-volume call center environment
• Two or more years of supervisory experience
• Experience in a Healthcare environment

Atlantic Health System aims to deliver the highest quality, safety and care combined with the best experience for our patients and their families. We are confident that you will find success within Atlantic Health System, which has been named for the 14th year in a row to Fortune's 'Top 100 Best U.S. Companies to Work For' list. We believe you will find that our culture of collaboration and care exemplifies the value we place on our patients, their families, and our employees.

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual or affectional orientation, national origin or nationality, citizenship status, disability, age, genetics, protected veteran status, ancestry, marital status.

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