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Position Summary: The Mission Coordination Center RN is responsible for providing safe and effective access to care, integration of community and system resources and information, determining the appropriate level of care, patient transfer facilitation, and enhancing access to high quality care as assigned by the Nurse Manager. The Mission Coordination Center RN serves as a role model and clinical resource in their practice setting and across the continuum of care to influence organizational standards related to patient safety and care delivery. This position functions in a multidisciplinary, collaborative practice environment, where critical thinking skills are used to interpret complex information and guide decisions and prioritization in order to proactively manage hospital capacity and throughput.
Principal Accountabilities-Answers and responds to inbound calls from internal and external facilities/MDs for patient transfers, consults, telehealth, and other medically relevant situations for all patient populations including adults and pediatrics.-Works collaboratively with Providers and others to facilitate patient placement.-Documents all information necessary for appropriate bed assignment.-Collaborate the patient's placement appropriately based on the patient's immediate needs or specialty needs.-Facilitates patient throughput and serves as appoint of contact to communicate with Physicians and Nurses throughout the system regarding emergency, urgent, elective and direct admissions and availability to support a timely patient placement.-Functions as a key member for the virtual health platform.-Ensures customer satisfaction by providing a smooth functioning of the bed management process in order to reduce wait times and avoid unnecessary movement of patients.-Evaluates all throughput and bed resource utilization for potential implementation of cost-effective measures.-Collaborates with Clinical Leaders and Management to define, reduce, and eliminate barriers within the system which may negatively impact patient throughput and efficient delivery of care.-Cross-train to other Mission Coordination positions to help with coverage and flow. -Utilizes the MCO for any cases where there is a question about patient care or placement and per MC2Leadership/MCO direction.-Performs an appropriate handoff with the both the previous and oncoming shifts.-Fully complies with and promotes MHS values, standards, and competencies at all times.Minimum Requirements: Three (3) years of nursing at charge nurse or hospital supervisor level experience in an acute care hospital required. Previous experience with inpatient staffing, hospital supervisor, bed management and/ or throughput strongly preferred. Experience with Epic strongly preferred. Three (3) years recent triage experience
Education/Licenses/Certifications: Bachelors degree in Nursing, or obtained within three years from the initial date of hire Advanced Degree in Nursing (MSN, PhD, DNP, ARNP) preferred Licensed as a R.N. in the state of Washington BLS AHA Provider required upon hire BLS certification required ACLS preferred
Position Type: Part Time - Regular Full Time Employee: NoPrimary Shift: Day Work Schedule: 12 hr shifts
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.