This position has overall accountability for providing leadership, direction, and administration of day-to-day operations for designated clinical and/or operational support departments, while maintaining a high level of visibility at the facility and system levels. Ensures the realization of quality and economical health care services within established facility and system guidelines and philosophies. This position is responsible for driving, supporting and modeling a service-oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility, and the overall patient experience. Serves as a member of the executive leadership team at the facility and system levels, building and supporting effective collegial relationships with applicable internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
About Tanana Valley Clinic
Tanana Valley Clinic (TVC) has provided state-of-the-art medical services to the Fairbanks Community and Interior Alaska for over 50 years. TVC is a 60-provider multi-specialty group. We have an excellent group of physicians and clinical staff, many of whom have been at TVC for 20+ years, as a testament to our friendly work environment. Our passionate staff seek to make TVC the Medical Home for the people of the Interior of Alaska.
Monday - Friday
Oversees the day-to-day activities of the clinics through the clinic leadership at each site, ensuring a high level of productivity. Monitors clinic's performance and revises operations as needed. Sets clear expectations and holds team members accountable for producing desired outcomes. Motivates and develops team members and promotes teamwork.
Develops and implements a system to ensure that established policies, goals, and objectives are achieved and in compliance with practice, facility, and system policies and procedures, standard practices of the profession, and related local, state, and federal codes and regulations.
Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety. Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitates communications, and optimizes work processes. Ensures and fosters a high level of collaboration in order to coordinate activities, review work, exchange information, and resolve problems within a team environment. Champions, models, and promotes service excellence philosophies and behaviors at the facility and system levels to enhance the overall patient experience.
Facilitates the assimilation of newly hired or affiliated providers into the group practice setting and works closely with the affiliating group's physician and administrative leadership. This includes but is not limited to credentialing, orientation/training, practice setup, and post-integration follow-up. Works collaboratively with leaders to help assimilate affiliating practice into market and/or current clinic operations. Coordinates with appropriate individuals for leasing and/or renting office space and responding to concerns of tenants. Establishes and maintains effective communications and working relationships with physicians and physician leadership. Responds to provider concerns and provides problem resolution as appropriate.
Promotes financial stewardship and clinical excellence for the facility/campus in both operational and capital acquisition processes. Allocates financial, information, and human capital for improvement activities, ensuring the efficient delivery of cost effective services to patients, physicians, and clinic departments. Establishes performance measures, assesses and evaluates operations, and works with department management to assure efficient and effective delivery of services.
Participates in the development of a marketing plan in conjunction with system leadership team. Ensures the efficient implementation and evaluation of the marketing plan as needed.
Provides effective leadership for development of a cohesive team. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Develops goals and performance expectations of staff.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Must possess knowledge of health care administration, business administration or other related field as normally obtained through the completion of a bachelor's degree in business or health care.
Must possess a strong knowledge and understanding of medical practice and clinic management, clinic operational structures and systems, and policies, procedures, and processes as normally demonstrated through a minimum of eight (8) years progressively responsible experience in managing a health care facility
Leadership experience should include management of staff, budgets and multiple clinic functions. Requires excellent written and verbal communication skills. Requires excellent public relations, problem-solving, human relations, and conflict resolution skills. Must have the ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. Requires strong financial analysis and management, long range planning, and negotiation skills. Must have strong computer skills with working knowledge of computer applications in a medical practice setting.
PREFERRED QUALIFICATIONS Additional related education and/or experience preferred.
American College of Healthcare Executives Fellow (FACHE) credential preferred.
Foundation Health Partners is an EEO/AAP employer; q qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.