The Health Technician (Telehealth Clinical) Advanced provides high level support, training and advanced management of telehealth operations and is typically stationed at a clinical care delivery site. Primary responsibility of the incumbent include: delivering established telehealth competency based training for clinicians and telehealth staff members. Supports clinical telehealth encounters for both the patient and provider locations by serving as the tele-presenter within scope of practice. This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. Full performance level assignments associated with this position include, but are not limited to: preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system; referring patients to providers for screening for Telehealth; monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations; providing patient education via approved materials; supporting the Veteran in completing patient satisfaction surveys; communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; coordinating and. or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology; ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies; maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies; ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans; completing other duties as assigned. This advanced position functions above the full performance level, therefore it requires the performance of higher-level duties which must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. The list of duties above is not inclusive of all the duties associated with this position. Work Schedule: Monday - Friday 8:00am - 4:30pm Location: Jacksonville VA Clinic: 4006 Henderson Drive, Jacksonville, NC 28546-0055 Functional Statement: Health Technician (Telehealth Clinical) - Advanced, T38 Hybrid - GS-0640-07 Telework: No Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.