Switchboard Operator FT Days

Top Reasons to Work at AdventHealth Lake Wales

• A historic community with a hometown family feel; voted “friendliest small town in FL”
• Surrounded by golf courses, beautiful lakes, and outdoor adventures
• The facility is just 20 minutes away from LEGOLAND Florida
• Faith-based work environment
• Great benefits

• Full Time, Days, Fri. - Sun. (7a - 7p)

• Utilizes various computer applications to include a primary and back-up switchboard phone console system and multiple emergency notification systems to process calls and alarms.
• Initiates and coordinates accurate communications for emergent events to include: code blue, code pink, code orange, code yellow, code green, code black, code red, code purple, code stemi, rapid response, active shooter and telephone outage escalation. 
• Monitors multiple alarm systems to include fire, oxygen and elevators in the PBX area and notifies appropriate personnel when an alarm is received.
• Utilizes on-call systems and various on-call procedures to contact multiple departments after hours upon request.
• Maintains an understanding of hospital departments and surrounding areas, stays informed of all changes, reads email in a timely manner and updates resource documents frequently as needed.

• 1 year of related work experience as a switchboard operator or in customer service field
• High school diploma or equivalent (Preferred)

AdventHealth Operator Specialists service an average volume of 95,000 calls per month in an efficient, courteous and professional manner for 8 hospital locations in a 24/7 environment.  Responsible to communicate up to 15 different types of emergency codes for the safest outcome for all.  Conducts overhead pages and sends out emergent mass communication text messages accurately and professionally. Maintains flexibility in work schedule and performs assigned tasks to meet the needs of the department and hospital. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.