Provides IT support for vendor and in-house applications used at the Geisinger Commonwealth School of Medicine (GCSOM). Analyzes and responds to user requested new systems and enhancements. Provides general user support, evaluation, on boarding and implementation of new applications. Develops and manages the application portfolios, disaster recovery planning and testing. Responsible for system administration for educational applications including the Learning Management System. Performs technical tasks related to project completion, including problem analysis, testing, documentation, and implementation. Analyzes and responds to user requested new development and system modifications. Designs technical solutions to information problems. Performs technical tasks related to project completion, including problem analysis, program development and testing, documentation, and implementation.
Verifies system performance via test data.
Assists in coordinating user departmental requirements with other I.T. functional areas, including but not limited to: requests for enterprise sign-ons, interfaces, and technical and networking support.
Reports project progress and activity to a higher level technical analysts or management designate.
Supports IT departmental initiatives such as OS migrations, internet browser upgrades, etc.
Responsible for developing programming skills where applicable.
Maintains individual work schedule and submits progress reports.
Prepares operational documentation for Data Center and IT HelpDesk operations.
Develops and documents restart and recovery procedures.
Organizes information in accessible project files..
support to various departments with minimal supervision.
Installs, maintains, and upgrades assigned application software as required.
Assists subordinate and peer level team analysts, sharing expertise, as needed.
Assists with test plans, creates, and modifies program code, assists users in development of test scripts prior to system, and release implementations.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate's Degree = 2 years; Bachelor's Degree = 4 years).
High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)
Minimum of 6 years-Relevant experience* (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.