Job Title: Behavioral Health Unit Administrative Assistant
Schedule: Part-time evenings, Monday, Wednesday, every other Friday 4pm-8:30pm; every other Saturday & Sunday 10am-8:30pm; some holidays.
Location: Residential Treatment Center
In a career at Boys Town National Research Hospital, you join us in changing the way America cares for children and families. We are currently expanding services. Come grow with us!
Under the general direction of the Behavioral Health Administrative Manager, performs clerical functions to the Boys Town Residential Treatment Center (RTC) during days, evenings, weekends and holidays to include answering unit phones, receiving visitors, checking in youth belongings, assisting with admission record, scanning youth medical record, maintaining youth roster, ordering supplies and various other reports to assist the program.
Customer Services: Answers the telephone in a prompt and courteous manner. Sets priorities for response and communicates with the appropriate personnel, assuring confidentiality. Receives and screens visitors as they arrive. Maintaining positive interactions with external and internal consumers. Being a resource for staff regarding Next Gen, phone and computer systems, all office equipment and maintenance orders.
Maintaining Youth Belongings and Medical Record: Completes inventories of youth belongings upon admission and discharge. Builds chart at time of admission. Breaks down youth medical records meeting all timelines at discharge. Complies with all scanning policies and procedures.
Clerical Duties: Produces correspondence, minutes of meetings, maintains databases, produces database queries and reports, develops Excel spreadsheets for conference registrations, and creates Power Point documents for staff, database to create mailing labels from data source. Responsible for mail distribution and assuring all patient encounters are submitted to Medical Records for billing purposes. Maintains a safe and organized work environment that is conducive to an orderly and efficient workflow. Performs additional clerical functions and related duties as appropriate to the treatment unit assigned.
Purchase and Maintain Supplies: Orders identified supplies from approved vendors for the RTC items. Maintains and organizes all storage units and updates storage sheets on-going. Complies with Boys Town credit card purchasing policies. Ensures that all purchases made are not taxed and a receipt is kept for reconciling for end-of month. Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
Teamwork: Provides backup coverage to the Behavioral Health Lobby Receptionist, as needed. Exercises good judgment in completing work duties; coordinates work to achieve maximum productivity during the assigned shift; follows-up on matters requiring additional attention and reports exceptions to the appropriate person. Responds appropriately in emergency situations. Establishes and maintains cooperative working relationships with co-workers to facilitate appropriate communications necessary for the delivery of quality patient care while assuring confidentiality of patient information. Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
Professionalism: Displays professionalism through willingness to act as a team member including the ability to receive, implement and solicit feedback from others in a timely manner. Demonstrates effective communication with co-workers, supervisors, and consumers while taking responsibility for personal and professional development through attendance at mandatory staff meetings and training sessions. Models appropriate life skills behaviors including hygiene, grooming, dress, manners, and language. Complies with internal and external regulations, policies and procedures. Establishes and maintains an environment that encourages teamwork, collaboration, and ethical behavior.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Knowledge, Skills and Abilities Required: Ability to work well with diverse professional staff, outside medical providers, co-workers, and consumers. Ability to problem solve and seek assistance in the solution of problems related to position. Ability to work with multidisciplinary teams. Ability to communicate concisely, both orally and in writing. Ability to maintain appropriate levels of confidentiality. Ability to demonstrate tolerance to work under adverse conditions such as constant interruptions, inappropriate youth behaviors, and dealing with potential verbal and physical threats from youth. Ability to maintain accurate checking and cash accounts.
High School Diploma or equivalent, required.
Must be 21 years of age.
Minimum of 2 to 3 years clerical working experience.
Requires excellent communication skills and ability to maintain appropriate level of confidentiality.
About Boys Town National Research Hospital:
Since the opening of Boys Town National Research Hospital in 1977, the hospital has been internationally recognized as a leader in clinical and research programs focusing on childhood deafness, visual impairment and related communication disorders. The hospital annually serves more than 44,000 children and families from across the United States. With 28 research labs and $7.1 million annually in extramural funding, the Boys Town National Research Hospital is dedicated to providing leading edge clinical care, pioneering translational research, and improving the lives of children and their families through applied technology and educational outreach programs.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we offer an array of competitive and attractive benefit options. Unique perks to Boys Town employees and their families include free visits to Boys Town Physicians, free prescriptions, tuition assistance, access to the campus Field House, parenting resources from our experts and advancement opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
Date Posted: March 23, 2020
Job ID: 15416
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
Internal Number: 15416
About Boys Town National Research Hospital
Since the opening of Boys Town National Research Hospital in 1977, the hospital has been internationally recognized as a leader in clinical and research programs focusing on childhood deafness, visual impairment and related communication disorders. We have developed national medical programs that are now instituted in hospitals and clinics across the country.
Today, the hospital offers a broad range of clinical services, including ear, nose and throat services at the Boys Town Ear, Nose and Throat Institute, general pediatric care with Boys Town Pediatrics, and orthopaedic, internal medicine, pediatric gastroenterology, allergy, asthma, pediatric pulmonology, behavioral health, audiological and ophthalmologic care.
The hospital has expanded to offer surgical and clinical services at two Omaha locations: 555 North 30th Street in Omaha and 14000 Hospital Road on the campus of Boys Town, Nebraska.
Boys Town National Research Hospital has assembled national leaders in research who are making important contributions in the areas of genetics, hearing, language, vision and speech disorders. Applying these findings with new technologies, distance learning and the exploration of ne...w research frontiers, the opportunities for new medical diagnoses, evaluation and treatment discoveries are endless.
Accredited by The Joint Commission, Boys Town National Research Hospital is dedicated to providing leading edge clinical care, pioneering translational research and improving the lives of children and their families through applied technology and educational outreach programs. The hospital annually serves more than 40,000 children and families from across the United States.