Computer support specialists provide help and advice to employees within Phelps Memorial Health Center. Computer support specialists, assist non-IT users who are having computer problems and support employees with their day-to-day issues. They provide primarily in-house support and service Phelps Memorial Health Center issued equipment.
Incumbent must have the skills, ability and judgment to perform the following essential job duties and responsibilities with or without reasonable accommodation:
Performs network troubleshooting to isolate and diagnose common network problems
Provides support of systems for break-fix, install, move, add, change, and preventative maintenance activities.
Builds and deploys desktop computers.
Performs other activities including imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations.
Conducts audio and video setups for public programs and meetings.
Tracks hardware/software inventory.
Supports business-related smartphone use.
Provides technical support for remote access solutions.
May assist in planning and implementing system upgrades and expansion.
Keeps abreast of functionality of new systems.
Installs, upgrades, and configures network printing, directory structures, rights, security, and software on file servers
Establishes network users, user environment, directories, and security for networks being installed including assigning employee passwords for computer access
Provides IT orientation for new employees
Responds to the needs and questions of users concerning their access of resources on the network
Writes detailed description of user needs, program functions, and steps required to develop or modify computer program
Monitors the computer help desk and record detailed descriptions of steps required to solve each issue
Assists in training personnel in departments as system functions are expanded throughout the facility
Interacts with users providing support and training as needed
Confers with supervisor to plan data security for new or modified software, discussing issues such as employee data access needs and risk of data loss or disclosure
Reviews employee violations of computer security procedures recorded by computer and reports violations to supervisor to ensure that violation is not repeated
Completes special projects as assigned by the department leader and keeps detailed records of the progress of each project
Greets guests promptly and courteously
Presents a professional, pleasant, and positive image
Maintains patient confidentiality at all times
Performs additional duties, either incidental or implied, consistent with the employee’s background or training, which may be reasonably delegated as being in the best interest of the organization
Responsible for personal development in attendance of education programs/seminars
Associates Degree In Computer Science or Related Field
A+ Certification or qualified experience
Bachelors Degree In Computer Science or Related Field
Microsoft MTA, Microsoft MOS or related software certification
1 – 2 years prior experience in a similar role
2 – 3 years prior experience in a similar role
Internal Number: 251980557
About Phelps Memorial Health Center
Phelps Memorial Health Center is a progressive, 25-bed critical access hospital located in South Central Nebraska. We take pride in our talented team members and our collective efforts to fulfill our mission of providing exceptional quality and compassionate care to our local community.