Under the supervision of the Patient Access Supervisor, is responsible for serving as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge and authorization process. Expectations of job include greeting and checking in families, as well as other customers in a professional manner while working to exceed customer service expectations, pre-registering current and prospective patients which includes: performing verification of demographic information, obtaining insurance information, verifying eligibility & benefits, identifying out of pocket liability, providing cost estimations as well as communicating out of pocket liabilities to patients while attempting to collect in advance or at time of service and/or arranging acceptable payment plans when necessary, making referrals to Patient Financial Counselor for self-pay or inability to pay.
REQUIREMENTS OF THE JOB:
1) High school diploma or equivalent required, 2) a minimum of three years of experience working in a clinic and/or hospital setting, preferably focused on registration, preferred, 3) knowledge of medical and insurance terminology, 4) must be detail oriented, 5) knowledge of Explanation of Benefits (EOB), preferred, 6) excellent verbal and written communication skills required, and 7) excellent telephone etiquette.
Excellent benefit package that includes health, dental, and vision insurance; a 401K retirement plan; paid vacation and sick leave. Boys Town National Research Hospital is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to their protected veteran status. Boys Town National Research is also an equal employment opportunity employer of individuals with disabilities. Please contact us at 1-877-639-6003 if you need an accommodation to complete the application process. Boys Town National Research Hospital is an affirmative action employer and participates in the E-Verify program.
Internal Number: TBD
About Boys Town National Research Hospital
Since the opening of Boys Town National Research Hospital in 1977, the hospital has been internationally recognized as a leader in clinical and research programs focusing on childhood deafness, visual impairment and related communication disorders. We have developed national medical programs that are now instituted in hospitals and clinics across the country.
Today, the hospital offers a broad range of clinical services, including ear, nose and throat services at the Boys Town Ear, Nose and Throat Institute, general pediatric care with Boys Town Pediatrics, and orthopaedic, internal medicine, pediatric gastroenterology, allergy, asthma, pediatric pulmonology, behavioral health, audiological and ophthalmologic care.
The hospital has expanded to offer surgical and clinical services at two Omaha locations: 555 North 30th Street in Omaha and 14000 Hospital Road on the campus of Boys Town, Nebraska.
Boys Town National Research Hospital has assembled national leaders in research who are making important contributions in the areas of genetics, hearing, language, vision and speech disorders. Applying these findings with new technologies, distance learning and the exploration of ne...w research frontiers, the opportunities for new medical diagnoses, evaluation and treatment discoveries are endless.
Accredited by The Joint Commission, Boys Town National Research Hospital is dedicated to providing leading edge clinical care, pioneering translational research and improving the lives of children and their families through applied technology and educational outreach programs. The hospital annually serves more than 40,000 children and families from across the United States.