Temecula Valley Hospital brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care featuring ER Reserve; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety by The Leapfrog Group, with a 2017 Top Hospital Award and 4 consecutive "A" Grades for Patient Safety. In addition, the hospital has received many awards including; The American Heart Association/American Stroke Association's Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award, The Joint Commission's Gold Seal of Approval® for Certification for Hip and Knee Replacement and a 4 Star Medicare Hospital Compare Rating. We are proud to be a recipient of the Inland Empire's Top Workplaces in 2017. Temecula Valley Hospital has been designated an Aetna Institute of Quality® Cardiac Care Facility for comprehensive heart and vascular treatments-including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery.
The Telephone Operator is responsible for receiving incoming phone calls and answering them in a positive and courteous manner. Responsibilities include accurately transferring offsite and in-hour calls, effectively using a pager for in-house, offsite, and overhead paging; announcing all hospital codes, updating PBX directories, and assisting in registration when needed.
Essential Job Duties:
The Telephone Operator must demonstrate the knowledge and skills necessary to provide excellent customer service to patients, the public, and hospital staff that may need assistance with connecting to a specific department or person via telephone. The Operator must be able to work in a fast paced environment while working multiple telephone-lines and handling a heavy volume of calls per shift that may come with many interruptions.