Job Summary The Patient Experience Coach provides professional coaching and consultation to influence hospital leaders and direct care providers with delivering excellent patient experiences. In addition, the Coach will focus on coaching the execution of the HonorExcellence patient experience standard work, model HonorHealth's Values, Service Behaviors and Customer Service Skills, design and facilitate workshop/in-services, evaluate processes, analyze information and generate or refine training solutions.
Coaches direct care providers (especially opinion leaders) to build a foundation of service excellence and set high expectations, identify improvement opportunities, implement changes, deliberately practice evidence-based best practices, and sustain results.
Coaches and partners with hospital leaders to develop, implement and improve the Patient Experience for patients.
Measures and analyzes the results of the coaching provided and provides feedback and reports progress to Facility Executives and Leaders, Network Patient Experience Leaders, and HR Talent Development Leaders
Teaches best practice Patient Experience concepts to leaders and staff through classroom, workshop and project and DMS Huddle coaching. Uses evidence based information to provide new knowledge and shape practice when applicable.
Provides individual coaching to persons identified by formal and opinion leaders.
Internal Number: 2018-7913
Let’s transform healthcare together.
Every day, we bring patients convenient, coordinated access to healthcare while providing meaningful service to our community.
Join us and you will:
Develop professionally and achieve your career goals
Enrich your life with a focus on wellness
Enjoy a compassionate, caring culture with outreach to our local communities
Support the well-being of you and your family with a diverse portfolio of benefits
Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.