Under the supervision of the Customer Service and Patient Collections Supervisor, and direction of the Practice Mgmt Systems Manager and Director of PFS, is responsible for performing customer service and patient collections functions in a fast paced and goal oriented atmosphere. Serves as the primary point of contact for all BTNRH patients and families regarding the resolution of owed balances, which includes, but is not limited to; handling in and outbound patient calls, reviewing account activity, setting up payment plans, coordinating payment and past due reminders, recommending for bad debt placement and de-escalation and ultimate resolution of customer disputes.
REQUIREMENTS OF THE JOB:
High school graduate or equivalent, required
Experience with high volume patient collections and/or customer service duties within the healthcare field preferred
Excellent verbal and written communication with diverse groups of people, exhibiting respect at all times
Previous experience working on a personal computer and using Microsoft Office software with proficiency
Excellent benefit package that includes health, dental and vision insurance; a 401k retirement plan; paid vacation and sick leave. Boys Town National Research Hospital is a tobacco free campus. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
Internal Number: 010743
About Boys Town National Research Hospital
Since the opening of Boys Town National Research Hospital in 1977, the hospital has been internationally recognized as a leader in clinical and research programs focusing on childhood deafness, visual impairment and related communication disorders. We have developed national medical programs that are now instituted in hospitals and clinics across the country.
Today, the hospital offers a broad range of clinical services, including ear, nose and throat services at the Boys Town Ear, Nose and Throat Institute, general pediatric care with Boys Town Pediatrics, and orthopaedic, internal medicine, pediatric gastroenterology, allergy, asthma, pediatric pulmonology, behavioral health, audiological and ophthalmologic care.
The hospital has expanded to offer surgical and clinical services at two Omaha locations: 555 North 30th Street in Omaha and 14000 Hospital Road on the campus of Boys Town, Nebraska.
Boys Town National Research Hospital has assembled national leaders in research who are making important contributions in the areas of genetics, hearing, language, vision and speech disorders. Applying these findings with new technologies, distance learning and the exploration of ne...w research frontiers, the opportunities for new medical diagnoses, evaluation and treatment discoveries are endless.
Accredited by The Joint Commission, Boys Town National Research Hospital is dedicated to providing leading edge clinical care, pioneering translational research and improving the lives of children and their families through applied technology and educational outreach programs. The hospital annually serves more than 40,000 children and families from across the United States.