Under general direction of the Associate Director of the Center for Childhood Deafness, Language, and Learning (CCDLL), the Patient Access Specialist is responsible for serving as a patient advocate and resource through the scheduling, pre-registration, registration and authorization process. Expectations of job include greeting and checking in families, as well as other customers in a professional manner while working to exceed customer service expectations, pre-registering current and prospective patients which includes: obtaining insurance information, verification of eligibility & benefits, identifying out of pocket liability, identifying and obtaining necessary pre-determination and/or pre-certification/authorization of clinical services performed at the Cochlear Implant and Speech Language Pathology Offices, making referrals to Patient Financial Counselor for self-pay or inability to pay, and communicating out of pocket liabilities to patients while attempting to collect in advance or at time of service, and arranging acceptable payment plans when necessary.
REQUIREMENTS OF THE JOB
High school diploma or equivalent required
A minimum of three years of experience working in a clinic and/or billing environment, preferably focused on registration, coding (ICD-10, CPT, HCPC) and preauthorization, preferred
Knowledge of insurance terms and reimbursement procedures
Must be detail oriented
Knowledge of Explanation of Benefits (EOB), preferred
Requires a high level of computer proficiency in a variety of software applications
Excellent verbal and written communication skills required
Excellent telephone etiquette
Ability to maintain appropriate level of confidentiality
Excellent benefit package that includes health, dental and vision insurance; a 401k retirement plan; paid vacation and sick leave. Boys Town National Research Hospital is a tobacco free campus. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.
Internal Number: 011452
About Boys Town National Research Hospital
Since the opening of Boys Town National Research Hospital in 1977, the hospital has been internationally recognized as a leader in clinical and research programs focusing on childhood deafness, visual impairment and related communication disorders. We have developed national medical programs that are now instituted in hospitals and clinics across the country.
Today, the hospital offers a broad range of clinical services, including ear, nose and throat services at the Boys Town Ear, Nose and Throat Institute, general pediatric care with Boys Town Pediatrics, and orthopaedic, internal medicine, pediatric gastroenterology, allergy, asthma, pediatric pulmonology, behavioral health, audiological and ophthalmologic care.
The hospital has expanded to offer surgical and clinical services at two Omaha locations: 555 North 30th Street in Omaha and 14000 Hospital Road on the campus of Boys Town, Nebraska.
Boys Town National Research Hospital has assembled national leaders in research who are making important contributions in the areas of genetics, hearing, language, vision and speech disorders. Applying these findings with new technologies, distance learning and the exploration of ne...w research frontiers, the opportunities for new medical diagnoses, evaluation and treatment discoveries are endless.
Accredited by The Joint Commission, Boys Town National Research Hospital is dedicated to providing leading edge clinical care, pioneering translational research and improving the lives of children and their families through applied technology and educational outreach programs. The hospital annually serves more than 40,000 children and families from across the United States.