LOCATION: JOHN H. STROGER HOSPITAL / INTEGRATED CARE - PATIENT SUPPORT CENTER
SHIFT: 4:00 PM - 12:00 AM
The Patient Support Center Nurse supports call center operational strategies by providing health advice for Cook County Health & Hospitals System (CCHHS) patients.Evaluates, assesses, and documents patients' concerns, symptoms and pertinent medical history.Assess patients based on the patient's own evaluation and responses to questions.Refers and schedules patients to doctors and specialty service in accordance with clinical conditions.Prioritizes level of urgency and determines essential needs and available resources.When appropriate provides caller with advice on self-management and circumstances to watch for.Performs outbound follow-up calls to determine illness improvement and/or additional healthcare needs and referrals. MULTIPLE VACANCIES
Must be licensed as a Registered Professional Nurse in the State of Illinois.
Bachelor of Science in Nursing (BSN) degree from an accredited college or university is required. (Must provide official transcripts at time of interview).
A minimum of three (3) years of Registered Nurse (RN) clinical experience with at least one (1) year of ambulatory experience is required.
Experience with telephone counseling or triage is required.
Understanding of call center infrastructure and technologies is preferred.
Discharge planning or case management experience is preferred.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteranmust:
Meet the minimum qualifications for the position .
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of theirDD 214, DD 215 or NGB 22(Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of avalid State ID Card or Driver's Licensewhich identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictlyprohibitedfromconditioning,basingorknowinglyprejudicingoraffectinganytermoraspectofCountyemploymentorhiringuponorbecauseofanypoliticalreasonorfactor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.